Refund & Cancellation Policy
This page covers training bookings and product orders. Because this website takes enquiries rather than payments, a refund only ever arises where you have actually paid us — through the training portal or against an invoice.
This policy is being reviewed by our legal advisors. For anything urgent, write to us and we will answer directly.
Training courses
Cancel more than 7 days before your batch start date and you receive a full refund.
Cancel between 7 days and 48 hours before the start date and you may transfer to a later batch at no charge, or receive a refund less any materials already despatched to you.
Within 48 hours of the start date, or after the course has begun, the fee is not refundable — the seat, materials and substrate for your session have already been committed. We will always try to move you to a later batch where we can.
If we cancel or reschedule a batch, you receive a full refund or a free transfer, whichever you prefer.
Spawn and perishable goods
Spawn is a living product with a short usable life, so it cannot be returned once despatched.
If spawn arrives contaminated, damaged in transit or non-viable, tell us within 48 hours of delivery with photographs and we will replace the order or refund it in full. This is the part of the policy we expect to use, and we would rather you told us than wrote the batch off.
Other products
Unopened, undamaged non-perishable goods can be returned within 7 days of delivery. Return shipping is yours unless the item was faulty or we sent the wrong thing.
How to raise it
Email info@chhatraka.com or call +91 92691 89480 with your order or booking reference. Approved refunds are returned by the original payment method, normally within 7 to 10 working days of approval.
Questions about this policy?
info@chhatraka.comLast reviewed: 2026-10-11